Refund policy
Wisty Refund & Returns Policy
Last updated: August 19, 2026
At Wisty, we want you to be happy with your purchase. If you change your mind or there is a problem with your Wisty Card, you can contact us and we will help you.
1. 14-Day Returns
If you purchase a Wisty Card online, you can request a return within 14 days of receiving your order.
You do not need to give a reason for the return.
To request a return, please contact us at:
Please contact us before sending the product back.
2. Return Conditions
For a standard return, the Wisty Card should be:
- in its original packaging;
- in good condition;
- not damaged by the customer.
The product may be checked after we receive it.
Nothing in this policy affects your legal consumer rights.
3. Return Shipping
For a standard return because you changed your mind, Wisty will cover the return shipping cost.
We will provide instructions for returning the product after you contact us.
4. Refunds
Once we receive and check the returned product, we will process your refund.
The refund will be sent to the same payment method used for the original purchase, unless otherwise agreed.
We will process eligible refunds without undue delay and within the period required by applicable law.
For online purchases, applicable UK consumer rules generally require refunds within 14 days after the returned goods are received, subject to the applicable rules.
5. Damaged or Faulty Wisty Card
If your Wisty Card arrives damaged or does not work correctly, please contact us at:
Please send us:
- your order number;
- photos of the package;
- photos of the Wisty Card;
- a short description of the problem.
We will review the issue first.
If the card is confirmed to be faulty or damaged before normal use, we will normally offer a replacement Wisty Card at no additional cost.
If a replacement is not appropriate or required by applicable law, we may offer another appropriate solution, including a refund.
Customers' statutory rights regarding faulty, misdescribed or unsuitable goods are not affected by this policy.
6. Damaged by the Customer
We may not accept a return or provide a full refund where the product has been damaged by the customer.
This can include:
- physical damage;
- scratches or cracks caused by improper use;
- intentional damage;
- attempts to modify or repair the card;
- damage caused by misuse;
- damage to the card or packaging beyond normal handling.
Any decision will be made after reviewing the condition of the returned product and applicable consumer law.
7. NFC Activation
Activating your Wisty Card does not automatically remove your statutory right to cancel or return the physical product.
If you decide to return your Wisty Card, contact us at:
We will explain the return process.
8. Cancelling an Order Before Shipment
If you change your mind and your order has not yet been shipped, please contact us as soon as possible.
If the cancellation is accepted before shipment, we will issue a full refund to the original payment method.
9. Uncollected or Returned Packages
If an order is returned to us because:
- the customer did not collect the package;
- the customer provided an incorrect address;
- delivery could not be completed because of information provided by the customer;
we may require the customer to pay the cost of shipping the order again.
Please contact:
to arrange a new delivery.
10. How to Request a Return
To request a return or refund, email:
Please include:
Order number:
Name:
Reason for return:
Photos, if the product is damaged or faulty:
We will reply with the next steps.
11. Contact
Wisty
Oleksandr Hlinko
Germany / Europe
Email: wistyhelp@gmail.com
12. Changes to This Policy
We may update this Refund & Returns Policy from time to time.
The latest version will always be available on this page.
Last updated: August 19, 2026