Shipping policy
Wisty Shipping Policy
Last updated: September 23, 2026
Wisty ships orders from Germany worldwide, except to certain countries where delivery is currently unavailable.
1. Order Processing
Orders are normally prepared within 1–2 business days after payment is received.
You will receive a shipping confirmation with tracking information once your order has been shipped.
2. Shipping
We currently offer Standard Shipping via DHL.
Shipping costs are:
- Europe: €5
- Outside Europe: €10
Delivery usually takes:
- Europe: 2–5 business days after the order has been shipped
- Outside Europe: 5–14 business days after the order has been shipped
Delivery times are estimates and are not guaranteed.
Actual delivery times may be longer because of weekends, public holidays, customs, weather, carrier delays or other events outside our control.
3. Tracking
All orders are shipped with tracking.
Once your order has been shipped, you will receive tracking information by email.
Please allow some time for the tracking status to update after shipment.
4. Delivery Area
We currently ship worldwide, except to the countries listed below.
We do not currently ship to:
- Russia
- Belarus
- North Korea
- Syria
- Iran
- Cuba
- Afghanistan
- Iraq
- Yemen
- Libya
- Somalia
If your country is not available during checkout, we currently cannot offer delivery there.
We may add or remove destinations in the future.
5. Incorrect or Incomplete Address
Please check your shipping information carefully before completing your order.
If you notice that your address is incorrect, contact us as soon as possible at:
Once your order has been shipped, we may not be able to change the address.
If an order cannot be delivered because of an incorrect or incomplete address, additional shipping costs may apply for a new shipment.
6. Damaged Orders
Please inspect your package when it arrives.
If your Wisty Card arrives damaged, contact us at:
Please contact us within 24 hours and include your order number and clear photos of the package and product.
We will review the issue and work with you to find an appropriate solution.
Your mandatory legal consumer rights remain unaffected.
7. Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact us.
We will first investigate the shipment with DHL using the tracking information.
Please note that an investigation may take some time.
Once the investigation is complete, we will determine the appropriate next step based on the circumstances and applicable consumer law.
8. Undelivered or Uncollected Packages
If a package is returned to us because it was not collected, the address was incorrect, or delivery could not be completed for reasons caused by the customer, we may require payment for the additional shipping cost before sending the order again.
9. Multiple Cards
You may order as many Wisty Cards as are available for purchase.
Depending on the order size and availability, multiple items may be shipped together or in more than one package.
10. Delivery Estimates
All delivery times shown on our website are estimated delivery times.
They are not guaranteed delivery dates.
We are not responsible for delays caused by DHL, customs, weather, public holidays or other circumstances outside our reasonable control.
11. Customs and Import Charges
For deliveries outside the European Union, customs procedures, duties, taxes or other import charges may apply depending on the destination and applicable rules.
Any duties, taxes or other charges that are legally payable by the customer will be the customer's responsibility unless otherwise stated at checkout.
12. Contact
For questions about your order or delivery, please contact:
Wisty
Oleksandr Hlinko
Germany / Europe
Email: wistyhelp@gmail.com
We will do our best to help with any shipping issue.
13. Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping process, delivery areas or services.
The latest version will always be published on this page.
Last updated: September 23, 2026